May 25, 2024

2014-2015 Technical College of the Lowcountry Catalog/Student Handbook

2014-2015 Technical College of the Lowcountry Catalog/Student Handbook [ARCHIVED CATALOG]

CPT 268 - Computer End-User Support

Lec. 3 Lab. 0 Cr. 3

Prerequisite(s): CPT 101 or CPT 170, RDG 100, MAT 102, ENG 100.
This course prepares students to train and support end-users. Topics include end-user support functions, developing training modules, and strategies to provide ongoing technical support. Emphasis is on solving problems with users (needs analysis, troubleshooting, and interaction with users).