Program Description: The Help Desk Management certificate prepares students for certification in this field. This training provides the skills needed for support staff to meet the needs and desires of both internal and external customers.

Required Certificate Courses

CPT 118 - Professional Practices in Information Tech
CPT 267 - Technical Support Concepts
CPT 268 - Computer End-User Support
IST 162 - Intro to Workstation Networking Administration
IST 225 - Internet Communications
IST 236 - Mobile and Wireless Appliances
IST 266 - Internet and Firewall Security

Credits 21

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