Mar 24, 2019  
2018-2019 Technical College of the Lowcountry - Catalog/Student Handbook 
    
2018-2019 Technical College of the Lowcountry - Catalog/Student Handbook
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AOT 180 - Customer Service

Lec. 3 Lab. 0 Cr. 3
Prerequisite(s): ENG 100 .
This course is a study of issues in the workplace relating to effective customer service. The course includes topics such as oral, written, verbal and nonverbal communication skills, effective telephone techniques and cultural diversity in the workplace.



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