Nov 23, 2024

2016-2017 Technical College of the Lowcountry - Catalog/Student Handbook

2016-2017 Technical College of the Lowcountry - Catalog/Student Handbook [ARCHIVED CATALOG]

AOT 180 - Customer Service

Lec. 3 Lab. 0 Cr. 3

Prerequisite(s): ENG 100.
This course is a study of issues in the workplace relating to effective customer service. The course includes topics such as oral, written, verbal and nonverbal communication skills, effective telephone techniques and cultural diversity in the workplace.